Technology is everywhere and is shaping how and when we interact. Workers everywhere are both enabled by and struggling with those implications, which is oddly (or expectedly depending on your perspective) driving the development of more tools and technologies at both ends of that spectrum – using technology to enable work as well as shut off technology to enable work.

Cisco did a research study, published as Workforce 2020, that states the challenge this way:

What all this new technology means for tomorrow‘s workforce can be summarized in [Marshall] McLuhan‘s dictum “We shape our tools and thereafter our tools shape us.”

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